I can't sign into my MS Office account.

can help to check my admin email address to setup for microsoft work -basis?

Hi Nicki,

Thank you for posting, I am here to help. I’m Sorry you are having this problem. May i know if you are getting an error when you try to log in?.

May we know what plan are you subscribe

Microsoft 365 Standard, Family or Premium?

For the meantime try this see if you can access Outlook online.

Open any web browser and go to this link:

Outlook.office365.com

log in your Microsoft account, See if you can able to log in successfully.

Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher

To resolve the issue of not being able to sign into your Microsoft Office account on your new computer, you can try the following steps:

1. Check for Multiple Accounts: If you've added a different or old account to OneDrive, unlink that account and relink OneDrive to the correct account. You can find instructions on how to do this in the OneDrive support documentation.
2. Update Microsoft 365: Ensure that your Microsoft 365 is up to date. Open a Microsoft 365 app (like Word), go to File > Account, and check for updates under Update options.
3. Run the Microsoft 365 Sign-in Troubleshooter: Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues. You can find it in the Get Help app on your device.
4. Disconnect Work or School Credentials: Go to Settings > Accounts > Access work or school and disconnect any accounts that are not the one you use for Office.
5. Make Sure User Licenses Are Assigned: If you are part of an organization, ensure that your user account has the necessary licenses assigned to access Microsoft 365.

If these steps do not resolve the issue, consider contacting Microsoft Support for further assistance.