How to I sign onto my Visio subscription

Question

How to I sign onto my Visio subscription

Mike Sowizdrzal 0

I want to view my Visio subscription invoice. When prompted for a login, It will not take my personal e-mail as a login name and prompts me to login with a work or school account. I tried using (what I think) is my '.onmicrosoft.com' account but it does not recognize it. How can I determine what account was used to set up the subscription?

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-11-21T18:48:05.3966667+00:00

Hi @Mike Sowizdrzal,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-11-25T19:25:29.8566667+00:00

Hi @Mike Sowizdrzal,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration.

I look forward to hearing from you whenever you're ready.

Warm regards,

1 answer

Your answer

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-11-21T18:48:05.3966667+00:00

Hi @Mike Sowizdrzal,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-11-25T19:25:29.8566667+00:00

Hi @Mike Sowizdrzal,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration.

I look forward to hearing from you whenever you're ready.

Warm regards,

Answer 1

Ryan-N 8,400 Microsoft External Staff Moderator

Hi @Mike Sowizdrzal,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. To better assist you, I have sent you the information in a private message. To access the private message, please click here.

User's image

At the same time, could you check if Microsoft has sent you any invoice emails, and please confirm whether the invoice includes the name of the account currently using this plan?

We look forward to receiving your response.

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How to I sign onto my Visio subscription

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