office 365 portal wont let me download MS Visio.

The error code 30204-44 typically indicates an issue with the installation process of Microsoft 365 apps, including Visio. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check System Requirements: Ensure that your Windows 11 Pro meets the system requirements for installing Visio. If your system does not meet these requirements, the installation may fail.
2. Permissions: Make sure you have the necessary permissions to install software on your device. You may need to run the installation as an administrator.
3. Disable Security Software: Sometimes, security software can block installations. Temporarily disable any antivirus or firewall software and try the installation again.
4. Use the Microsoft 365 Admin Center: If you are part of an organization, you may need to access the Microsoft 365 admin center to assign licenses for Visio to your account. Ensure that you have the correct licenses assigned.
5. Repair Office Installation: If you have other Microsoft 365 apps installed, try repairing the Office installation through the Control Panel.
6. Clear Cache: Clear the cache of your web browser or try using a different browser to access the Office portal for downloading Visio.
7. Check for Updates: Ensure that your Windows operating system is up to date, as updates can resolve compatibility issues.

If you continue to experience issues, consider reaching out to Microsoft support for further assistance.

References:

• Not a valid win32 application error when you install Microsoft 365 Apps for enterprise, Visio Pro for Microsoft 365, or Project for Microsoft 365
• Error "Windows cannot access the specified device, path, or file" when you install Microsoft 365 apps

Dear chandra sekhar gupta,

Welcome to Microsoft Q&A. 

Based on your description, error 30204-44 usually means there’s a conflict between Office and Visio installation or a license mismatch. Let’s go through the steps to fix this.

1. Verify your license

Sign in at account.microsoft.com/services and confirm you have Visio Plan 2 or a standalone Visio license.

• (Plan 1 only supports Visio Online, not the desktop app.)

2. Use the official installer

• Go to https://www.office.com > Install apps > Other install options > select Visio.

Choose the correct language and bitness (32-bit or 64-bit to match your Office installation).

3. If the portal still fails

• Use the Office Deployment Tool (ODT): Download ODT from Microsoft.

Configure an XML file for Visio installation (specify product ID, language, and bitness).

Run the setup command to install Visio separately.

4. Repair or remove previous Office installations

• Open Control Panel > Programs > Programs & Features.
• Uninstall any incomplete or conflicting Office installations.

5. Update Windows and Office

Install all pending Windows updates.

In Office: File > Account > Update Options > Update Now.

6. Install Visio again

• After cleanup and updates, retry installation from the official portal or using ODT.

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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