Problem Event Name: BlueScreen

The BlueScreen event you are experiencing, indicated by the code "a" and the parameters provided, suggests that there may be an issue related to drivers or hardware. Here are some steps you can take to troubleshoot the problem:

1. Check for Faulty Drivers: Since many blue screen errors are caused by faulty drivers, check if any recent updates were made to your drivers. You can do this by going to Device Manager and looking for any devices marked with an exclamation point (!). If you find any, consider updating or rolling back the driver.
2. Run Hardware Diagnostics: Since you suspect a hardware issue, run the hardware diagnostics provided by your system manufacturer. This can help identify any faulty components.
3. Memory Diagnostics: Use the Windows Memory Diagnostics tool to check for memory issues. You can find this tool in the Control Panel by searching for "Memory" and selecting "Diagnose your computer's memory problems."
4. Check Event Viewer: Look in the Event Viewer under the system log for any critical errors that occurred around the same time as the blue screen. This can provide additional insights into the cause of the crashes.
5. Virus Scan: Run a virus detection program to ensure that malware is not causing system instability. Corruption from viruses can lead to blue screen errors.
6. Compatibility Check: If you have recently added new hardware, ensure that it is compatible with your version of Windows. You can check the compatibility requirements on the Microsoft website.
7. Free Disk Space: Ensure that your hard disk has sufficient free space, as low disk space can sometimes lead to system instability.

If the problem persists after trying these steps, it may be worthwhile to consult with a professional or consider further diagnostics to pinpoint the issue.

References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors

Hi ,

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Access the c:\windows\minidump folder, copy the files to your desktop, then upload them to OneDrive or Google Drive and post the link here for analysis.

Thanks