Can't access account do to no access to verfication code. phone lost

Hi,

On the sign-in page where it asks you to enter the code from your authenticator app, click I cant use my app right now, then find the link that says Show more verification methods. This will give you the option to sign in using the available verification methods such as your phone or alternate email address.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

If you've lost your phone and are unable to receive verification codes for logging into your accounts, here are some steps you can follow to regain access:

1. Alternative Verification Options: During the sign-in process, look for the option labeled Other verification options. If you have previously set up alternative methods, you can use them to log in.
2. Admin Assistance: If you are part of an organization, reach out to another cloud services admin. They can reset your Multi-Factor Authentication settings by signing into the cloud service portal and selecting the option to require you to provide contact methods again.
3. Verify Account Settings: Ensure that your registered phone numbers are correct. You may need to ask an admin to check your user account settings to confirm this.
4. Consider Using Microsoft Authenticator: Once you regain access, consider using the Microsoft Authenticator app for future logins. This app can generate verification codes even without a mobile signal, providing a more reliable method.
5. Contact Microsoft Support: If you are still unable to access your account, consider reaching out to Microsoft support for additional help.

Following these steps should assist you in recovering access to your accounts despite the loss of your phone.

References:

• Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes
• Frequently asked questions about Microsoft Entra multifactor authentication

Subject: Unable to Access Account Recovery Options - Stuck in Authentication Loop

Hello,

I'm writing to report that I cannot follow the troubleshooting steps you provided because the necessary options are not appearing in my authentication flow.

The Problem: I am stuck in a continuous loop between two screens:

1. "Verify your identity" - offering only two options: "Approve a request on my Microsoft Authenticator app" OR "Use a verification code"
2. "Approve sign in request" - showing a number (60, then 78) and asking me to approve in my Authenticator app

What I've Tried: Following your instructions, I have looked for "I can't use my app right now" and "Show more verification methods" links, but these options do not appear anywhere on either screen.

What's Missing: Your instructions state: "click I can't use my app right now, then find the link that says Show more verification methods."

However, the only links visible on my screens are:

• "More information"
• "I can't use my Microsoft Authenticator app right now" (which just refreshes to the same two options)
• "Cancel"

There is no "Show more verification methods" link and no "I don't have any of these" option appearing after I click "I can't use my Microsoft Authenticator app right now."

Error Received: Eventually, I receive Error Code: 500121 stating "Sorry, we're having trouble verifying your account."

Screenshots: I have attached 6 sequential screenshots showing the complete loop I'm experiencing, demonstrating that the recovery options you mentioned are not being presented to me.

Could you please provide alternative instructions or escalate this issue? The standard recovery flow appears to be broken for my account.

Account: <removed PII>@mypracticemastermind.com

Thank you for your assistance.

Subject: Unable to Access Account Recovery Options - Stuck in Authentication Loop

Hello,

I'm writing to report that I cannot follow the troubleshooting steps you provided because the necessary options are not appearing in my authentication flow.

The Problem: I am stuck in a continuous loop between two screens:

1. "Verify your identity" - offering only two options: "Approve a request on my Microsoft Authenticator app" OR "Use a verification code"
2. "Approve sign in request" - showing a number (60, then 78) and asking me to approve in my Authenticator app

What I've Tried: Following your instructions, I have looked for "I can't use my app right now" and "Show more verification methods" links, but these options do not appear anywhere on either screen.

What's Missing: Your instructions state: "click I can't use my app right now, then find the link that says Show more verification methods."

However, the only links visible on my screens are:

• "More information"
• "I can't use my Microsoft Authenticator app right now" (which just refreshes to the same two options)
• "Cancel"

There is no "Show more verification methods" link and no "I don't have any of these" option appearing after I click "I can't use my Microsoft Authenticator app right now."

Error Received: Eventually, I receive Error Code: 500121 stating "Sorry, we're having trouble verifying your account."

Screenshots: I have attached 6 sequential screenshots showing the complete loop I'm experiencing, demonstrating that the recovery options you mentioned are not being presented to me.

Could you please provide alternative instructions or escalate this issue? The standard recovery flow appears to be broken for my account.

Account: <removed PII>@mypracticemastermind.com

Thank you for your assistance.

Just following up on my last request.

I have not recieved a response in over 2 weeks? Is there someone there who can help me resolve my issue?