I need help turning my camera and the voulme here in Microsoft Teams

Dear @Tory Chambers (Woodridge Elementary School),

Thank you for reaching out to the Microsoft 365 Q&A forum community. It looks like you're having some trouble with turning on your camera and volume in Microsoft Teams. I can guide you through checking your camera and volume settings in Microsoft Teams. 

To help me narrow down the cause, could you please provide the following details?   

1. Are you trying to turn on the camera and volume during a call or before joining? 
2. Are you using the desktop app, web version, or mobile app? 
3. Can you see your camera feed (or a preview) in your settings? 
4. Have you tried using Teams on a different device or in another app/browser to see if the issue persists? 

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues:   

Step 1: Check device settings in Teams: 

• Click your profile picture at the top of the app and select Settings > Devices. 
• Camera: Under the "Camera" section, select your preferred webcam. A preview will show if it's working correctly. 
• Speakers: Under the "Speakers" section, select your correct audio output device (e.g., speakers or headset). You can use the "Make a test call" feature to check your speaker volume and audio quality thoroughly. 

Step 2: During a Meeting: 

• Use the camera and microphone buttons on the meeting toolbar to turn your video and audio on/off. 
• Hover over the speaker icon to adjust the volume slider. 

Step 3: Restart application and computer

If the issue persists, a full reset can often help: 

• Fully quit the Microsoft Teams application. 
• Restart your laptop. 
• Once your laptop is back on, sign into Teams again and test your camera and audio. 

If the issue continues, please try these troubleshooting steps: 

Check System Permissions: Ensure Teams has permission to access your camera and microphone in your computer's system settings (Windows Settings > Privacy & security > Camera/Microphone). 

Clear your Teams cache: Corrupted cached data can cause various issues. Follow the steps in this official guide to clear your cache: Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

For official guidance, you can refer to this Microsoft document: Manage audio settings in Microsoft Teams meetings - Microsoft Support 

 I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet. Please know that I’m here with you every step of the way, ready to work together and do everything I can to help troubleshoot and find the best solution.  

Please let me know if you have any further questions or if the problem persists after trying these solutions. Thank you for your patience and cooperation.

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