what does (download error 0x80070005 ) mean?

Charles Moore 0 Reputation points
2025-11-17T16:58:59.97+00:00

11 security update (KB5068861) (26200.7171) will load but not install. Retried several times but same results that show download error 0x80070005. Did a restart then tried again but same results. Tried Windows update troubleshooter but it refused to troubleshoot.

Microsoft Edge | Install and update | Windows 11
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  1. Q&A Assist
    2025-11-17T16:59:14.1666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error code 0x80070005 is a general access denied error. This typically means that there are permission issues preventing the installation of updates or access to certain files or registry keys. In your case, it indicates that the Windows Update process does not have the required permissions to install the security update (KB5068861).

    To resolve this issue, you can try the following steps:

    1. Check Permissions: Ensure that your user account has the necessary permissions to install updates. You may need to run the update as an administrator.
    2. Windows Update Troubleshooter: Although you mentioned that the troubleshooter refused to troubleshoot, you might want to try running it again after ensuring your account has administrative privileges.
    3. Check Group Policy Settings: If you're in a corporate environment, Group Policy settings might be preventing the installation. You can check with your IT department regarding this.
    4. Run System File Checker: Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair any corrupted system files.
    5. Check for Malware: Sometimes, malware can interfere with system processes. Run a full system scan using Windows Defender or another trusted antivirus program.
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  2. David-M 99,355 Reputation points Independent Advisor
    2025-11-17T17:32:51.6166667+00:00

    Hi. I'm David, and I'm happy to help you.


    Please clarify the following:

    Do you have a third-party antivirus installed? If yes, which one?


    Also. What is the current version and "OS Build" of your Windows 11?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.


    I await your reply.

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