Why have all humans been erased from the support process?

Hi,

My name is Igor. It's a pleasure for me to help others and I'll try to help you. I am merely a fellow user trying to provide insight and information that may be helpful to others.

Any public company's goal is shareholders' profit. User satisfaction is just a step on this way. So the corporation looks for the ways to reduce expenses for support. Personally, I do not like this too, but only shareholders may change corporation's policy.

@Riley

If your blocked account is part of a paid MS 365 Business Subscription, you can submit a ticket directly to Microsoft Support and request a call back or live chat.
https://dori-uw-1.kuma-moon.com/en-us/microsoft-365/admin/get-help-support

For free (Personal) Microsoft Accounts you can use Live Chat only.

Open a browser to https://support.microsoft.com/en-us/home/contact
Tell us your problem -> "Account Locked"
[Get Help], {Scroll down to the bottom of the page}, [Contact Support]
Sign in with your working Microsoft account. (Not the blocked one)
Products and services -> "Other Products" -> "Manage Account Security", [Confirm]
Choose a support option -> "Chat with a support agent in your web browser"