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I have an issue with some contacts not appearing in the "To:" field of a new email. After extensive but fruitless research and troubleshooting, I submitted the following service request and requested a callback:
Outlook: Contacts in Contact List Don't Appear in To: Field of New Note (#7091300487)
The first call came in the middle of the night when I was asleep. The second call didn't come until this afternoon. I spent over an hour with the representative working on troubleshooting. After a long hold, another rep came on and said "How can I help you?" and was unable to connect me back with the previous rep. After starting anew with this rep, the call disconnected. I have no idea if or when a rep will call again.
I've tried to establish a chat, but when I go through all the steps to contact Microsoft support on the web site, it takes me back to the existing service request, with no option to start a chat.
What is the best way to get in touch with Microsoft support? Do I have to sit around a wait for another call?
Note 1: I have posted this issue here as recommended by Copilot. I have stated only facts, not any opinions.
Note 2: I am a paid 365 home subscriber.
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Hi,
My name is Igor. It's a pleasure for me to help others and I'll try to help you. I am merely a fellow user trying to provide insight and information that may be helpful to others.
This forum is not Microsoft support; it is a form of users' mutual support. Forum members have not an access to your account so may give recommendations only.
You may contact Microsoft support via https://support.microsoft.com/contactus/ page.
I am aware this is a user-supported site, thank you. I'm hoping to gain insight from other users on what to do. Referring me to Microsoft support is not helpful when my problem is that I can't reach Microsoft support.
As I stated in my original post, this course of action was recommended by Copilot. To state the recommendation verbatim:
Post Publicly on Microsoft Answers
Copilot recommendation means asking not Microsoft's but mutual user's support.
Please don't trust AI, it may give incorrect or inaccurate answers. Re-check any AI's answer.
Why can't you reach Microsoft support?
Given the poor telephone results, I decided to try online chat. After responding to the prompts on the Microsoft support website ("Tell us your problem...", etc.), I requested a chat, but the next screen just displayed my existing service request, with no option to initiate a chat. So at this point, I can only hope someone calls again...
Unfortunately, user support incoming phone lines were closed several years ago, and the following link is the single way for contacting. I do not like this support way too.
