Why does my mousepad not work anymore and doesn't show up in settings

If your mousepad is not working and doesn't show up in the settings, it could be due to several reasons such as driver issues, hardware malfunctions, or settings being disabled. Here are some steps you can try to troubleshoot the issue:

1. Check Device Manager: Open Device Manager (you can search for it in the Start menu) and look for any devices under "Mice and other pointing devices". If you see your mousepad listed, right-click on it and select "Update driver".
2. Enable Touchpad: Sometimes, the touchpad can be disabled through a keyboard shortcut (often Fn + a function key). Check if this is the case.
3. Check Settings: Go to Settings > Devices > Touchpad and ensure that the touchpad is enabled.
4. Reinstall Drivers: If the touchpad is not listed in Device Manager, you may need to reinstall the drivers. You can do this by uninstalling the device in Device Manager and then restarting your computer to allow Windows to reinstall the drivers automatically.
5. Check for Windows Updates: Ensure that your Windows is up to date, as updates can sometimes resolve hardware compatibility issues.
6. Hardware Issues: If none of the above steps work, there may be a hardware issue with the mousepad itself. In this case, you might need to consult with a technician or consider using an external mouse as a temporary solution.

If the problem persists after trying these steps, further investigation may be required to determine if it's a software or hardware issue.

References:

• Windows 11, version 25H2 known issues and notifications
• Resolved issues in Windows 11, version 24H2

Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. Most likely there is a problem with the touchpad driver. Here are the things you can try.

• If the issue started recently, Try to power reset the computer. Remove all external devices, external storage, controllers, and other USB devices. shutdown the computer then unplug your power adapter for 30 seconds Press and hold the power button for 20-30 seconds Reconnect the power adapter and turn the computer back on.
• Download the driver from the manufacturer's support website. Search the exact model number Download the latest touchpad driver Install the driver and restart the computer. If that didn't work, try to install the previous version of the driver.

Hey Jesica, this is Gaurav Kumar Paliwal

Kindly provide the details mentioned below:

1. Have you checked whether the touchpad is disabled using the function keys (Fn + F5 to F10)? This varies by model, but one of the keys in that range will have a touchpad icon on it.
2. Have you tried reinstalling the touchpad driver using the latest version available from the manufacturer’s website?
3. Please share a snapshot of the Human Interface Devices section in Device Manager. Make sure the section is expanded so all devices are visible.

To open Device Manager:

Press Windows key + R to open the Run dialog (it appears at the bottom-left side of the screen).

Type devmgmt.msc and press Enter. - Alternatively, you can search for “Device Manager” directly from the Start menu.

Thanks

Gaurav