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Locked out of Hotmail account

Sam Lambeth 0 Reputation points
2025-11-14T15:08:06.6733333+00:00

Hello

I have not been able to log into my Hotmail email account. I have reset password, then I have an error saying password incorrect.

I have then gone into recover password, I then have an error saying, password entered too many times. wait 24 hours.

it has now been 2 days and still don’t have access to my personal emails.

I have had to set up another email just so I can contact yourselves

please can you help

thanks

Windows for home | Other | Email and communications
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  1. Aron 7,035 Reputation points Independent Advisor
    2025-11-14T15:41:59.53+00:00

    Hi, I understand how important it is to get back into your email.

    What’s happening is your account got temporarily locked because of too many incorrect password attempts, and even after resetting, the system still sees repeated sign-in tries, which keeps the lock active.

    The best first step is to stop any login attempts for at least 24 hours to let the lock clear completely.

    After that, try signing in from a different browser or device and make sure you’re using the latest password you set.

    If that still doesn’t work, go to the Microsoft account recovery page and fill out the form with as much detail as possible.

    Do you still have access to your recovery email or phone number linked to the account?

    And have you noticed any security alerts or unusual activity before this happened?

    Regards,

    Aron

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