Error message entering password “You’ve tried to sign in too many times with an incorrect account or password” which is not true

Question

Error message entering password “You’ve tried to sign in too many times with an incorrect account or password” which is not true

Brian Feigenbaum 5

Error message when entering password “You’ve tried to sign in too many times with an incorrect account or password”. Yet this is not the case, entering the password for the first time via “Passwords” (iOS App) I change the password and it works on my iPhone, yet does not work on my iPad; when I have to enter the new password on the other device, I get the error message again… I am in a loop. I have only entered in the password one time. I keep changing the password, yet the problem still occurs. This is not affecting my Mac when I am online.

Brian Feigenbaum 5 Reputation points

2025-11-14T14:11:21.4133333+00:00

Thanks. On my iOS device, I can sign directly into the Outlook App, yet cannot sign into the Mail Account where iOS has the various mail programs together (e.g., Outlook, Gmail, iCloud...).

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Brian Feigenbaum 5 Reputation points

2025-11-14T14:11:21.4133333+00:00

Thanks. On my iOS device, I can sign directly into the Outlook App, yet cannot sign into the Mail Account where iOS has the various mail programs together (e.g., Outlook, Gmail, iCloud...).

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Several users have reported the same issue in the last few days. So, the problem might be on Microsoft's server side. I recommend that you wait for some time before logging in or resetting your password, as it may temporarily block your account.

Another option, try an alternate method to sign in instead of using your password. (See if these below recommendations work for you, as they helped others)

That is, after typing your email address (username) and on the next screen where it asks for your password, select "other ways to sign in."

Get the verification code via an alternate email address or phone number, then sign in.

paswword (1) (1)

(Or) Use the Account recovery form (Some users said that they were able to regain access to their account after getting verified by Microsoft after filling out the form).

https://account.live.com/acsr

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Charles 5 Reputation points

2025-11-14T16:09:37.83+00:00

I'm having this same issue for the last two weeks. Very frustrating. I waited 24 hours, then 48 hours, only to get back in briefly and have the problem repeat itself. I assumed someone was trying really hard to hack my account, and have reset my password a couple of times as a result, waiting 24 and 48 hours afterwards. Still the problem persists. Please, Microsoft, look into this and get it fixed asap.

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Error message entering password “You’ve tried to sign in too many times with an incorrect account or password” which is not true

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