Dear Darlene Washington
Thanks for posting your question in the Microsoft Q&A Forum.
This sounds like a known issue that often happens when Windows 11 gets mixed up between the headset’s high-quality audio profile and its hands-free calling profile. Since the quick fixes only work temporarily, I need to know more to provide more detail solution to you.
To get a fuller picture, could you share:
- Are the headphones wired or Bluetooth?
- Does it happen after sleep mode, with specific apps, or randomly?
- Any recent Windows updates installed?
For more accurate judgment, you can try these suggestions please let me know the results of those tests so that I can support you better:
Option 1: Run the Audio Troubleshooter:
- Go to [Settings] > [System] > [Sound] > [Troubleshoot] (Win 11) or [Settings] > [Update & Security] > [Troubleshoot] > [Playing Audio] (Win 10) → Run it.
Option 2: Restart Audio Services:
- Press [Win + R], type
services.msc, and hit [Enter].
- Find "Bluetooth Support Service," right-click > Restart (or Start if stopped).
- Plug your headset back in and test.
Option 3: Update/Reinstall Audio Driver:
- Right-click [Start] > [Device Manager] > expand [Bluetooth] > Uncheck "Allow the computer to turn off this device to save power" > OK.
- Right-click your headset > [Update driver] > [Search automatically_]_
- If no update: [Uninstall device] > restart PC (Windows will reinstall it).
Option 4: Disable notification sounds:
- Go to [Settings] > [System] > [Notifications] (Win 11) or [Notifications & actions] (Win 10) > Turn off "Play a sound when a notification arrives" or mute specific apps.
- Open [Control Panel] > [Hardware and Sound] > [Sound] > [Program Events] list > find Notification > Under the [Sounds] dropdown, select (None) > [Apply] and [OK]
For instructions, you can check out this video: How to Disable Volume Ding/Beep Sound on Windows 11 & 10 (Easy Fix!)
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
For additional information about fixing audio problems, please visit this article to know more: Fix sound or audio problems in Windows - Microsoft Support
Please keep me updated with anything new that you were try to each option.
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