I am not receiving emails from a certain sender. I need these emails yo keep up to date on my daughters martial arts. Please help me fix this.

If you are not receiving emails from your daughter's coach and academy, there are several troubleshooting steps you can take to resolve the issue:

1. Check Spam or Junk Folder: Sometimes, emails can be mistakenly filtered into the spam or junk folder. Make sure to check these folders to see if the emails are there.
2. Review Inbox Rules: Ensure that there are no inbox rules set up that might be deleting or moving emails from this sender to another folder. You can check your rules in Outlook settings.
3. Allow List the Sender: If you are using an email security solution, ensure that the sender's email address is not blocked. You may need to add the sender to your allow list or safe sender list.
4. Check Email Filters: Verify that there are no filters applied that could be affecting the delivery of emails from this specific sender.
5. Verify Email Server Settings: Ensure that your email server is configured to accept emails from the sender's domain. Sometimes, email servers can block certain domains or addresses.
6. Contact IT Support: If you are using a managed email service (like in a school or organization), reach out to your IT support team for assistance, as they may have additional insights or access to server logs that can help identify the issue.

By following these steps, you should be able to identify and resolve the issue preventing you from receiving emails from your daughter's coach and academy.

References:

• Troubleshooting problems in Azure Monitor alerts
• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)

Hi @chad n,

Thank you for posting your question in the Microsoft Q&A forum. I understand how important it is to receive updates from your daughter’s coach and academy, and I’m here to help get this sorted quickly.

The issue may occur due to emails being marked as spam, blocked by filters or rules, quarantined by security settings, rejected because of sender domain misconfiguration, or because the recipient’s mailbox is full.

To help determine the best solution for your situation, could you confirm the following details:

• When did you stop receiving these emails?
• Are you receiving emails from other senders normally?

Since you haven’t specified your account type, I may not be able to provide an exact solution. However, based on the thread tag, assuming you're using a work or school account, you may consider the following steps:

If you're using a personal account (e.g. @Outlook.com), please let me know so I can provide more specific guidance.

1/ Look for the emails on Outlook web app:

The web version often shows the most up-to-date mailbox view directly from the server (no sync delays). Additionally, you can search across all folders (Inbox, Junk, Deleted, Archive) in one place.

2/ Add the academy's email to the Safe senders:

Adding the sender’s email address or domain to your Safe Senders list ensures their messages always go to your Inbox. For your reference: Add recipients to the Safe Senders List in Outlook - Microsoft Support

3/ Review Inbox Rules:

In Outlook web app, select the setting icon next to your Profile

Navigate to Mail > Rules and check if any rules move emails from the academy to another folder or delete them.

4/ Check Forwarding:

In Outlook Web App:

Go to Mail > Forwarding and confirm that your emails are not being forwarded to another account.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

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