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Does 'New' Outlook support mail-merge using Word and Excel?

Johannes Kingma 396 Reputation points
2025-11-11T07:30:24.56+00:00

When I start Mail Merge with the new outlook open it attempts to open Outlook (classic) . Shouldn't Outlook new work with Mail Merge?

Outlook | Windows | New Outlook for Windows | For education
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  1. Vicky-I 6,215 Reputation points Microsoft External Staff Moderator
    2025-11-11T08:06:13.3666667+00:00

    Hello @Johannes Kingma,

    Thank you for reaching out to Microsoft Q&A Forum.

    At this time, Mail Merge in Word depends on MAPI integration, which is only available in the classic Outlook for Windows. The New Outlook does not currently support this feature, so when you start a Mail Merge, Word will attempt to open Outlook (classic). This is expected behavior.

    We understand this may cause inconvenience, and we truly appreciate your patience as we continue improving the New Outlook experience. If you need to use Mail Merge, please switch back to Outlook (classic): In Outlook, go to Settings and turn off “Try the new Outlook”.

    Microsoft is aware of this limitation and may consider adding support in the future, but there is no official timeline yet. Your feedback is valuable as we work to enhance the New Outlook experience.

    The best way to ensure this gets prioritized by the product team is to submit feedback through the official Microsoft Feedback Portal. The more votes and comments an item receive, the higher its visibility and priority. Here’s the link: https://feedbackportal.microsoft.com/feedback

    If you share the link to your feedback here, others in the community (including myself) can upvote it to help bring more attention to the issue.

    I totally understand your intention to keep the thread open and hear from more users who might be facing the same issue. I strongly encourage you to mark an “Accepted Answer” for now. Doing so will pin the thread to the top, making it easier for others to find when searching with related keywords. It also helps highlight the discussion for users who might benefit from it, and of course, the thread remains open for anyone to join and share their thoughts.

    Thank you again for your patience and raising this important topic, engaged member of the community.

    Warmest Regards.

    1 person found this answer helpful.

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  1. Q&A Assist
    2025-11-11T07:30:32.9933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The new Outlook does not fully support all features available in the classic Outlook, including the mail merge functionality that relies on classic Outlook libraries. When you attempt to start a mail merge with the new Outlook open, it may redirect to the classic Outlook to perform this function. Microsoft recommends running both the new Outlook and classic Outlook side-by-side to ensure that features like mail merge continue to work seamlessly until they are fully available in the new Outlook.

    References:

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  2. Stefan Blom 324K Reputation points MVP Volunteer Moderator
    2025-11-11T20:58:27.61+00:00

    According to the Microsoft 365 roadmap, a preview version of mail merge in the new Outlook for Windows will be added in January 2026.

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