Wanted to enable teams on my mobile

You badge here says you are Microsoft employee, so you would need to contact Microsoft internal tech support. It is likely your phone may not meet certain BYOD requirements for the Microsoft tenant. Only organization IT admin knows how to help you with that.

Dear @Sheshumurthy A,

According to your case description, you encountered an error when using Teams on your mobile device, which is usually related to user account settings or system configuration.

To better help you, I need more information about the following content to systematically diagnose the problem.

• What version of the Microsoft Teams application are you using on your mobile device? Have you checked for Teams updates?
• What type of mobile device are you using (such as Android, iOS)?
• Could you please provide the steps you followed to configure Microsoft Teams on your mobile device?
• Have you tried to log in to Microsoft Teams on any other device? If so, did you encounter the same error?
• Have you tried to clear the cache of the Teams application or reinstall the application?

In the meantime, the following solutions are feasible for your reference:

1. Update or reinstall the Teams application and try to clear the cache and user data when uninstalling.
2. If possible, please use Microsoft Authenticator to verify the login and keep it in the background. Try to log in to other Microsoft applications: such as Teams, Outlook, OneDrive, etc.
3. Follow the same steps as above. If you have Microsoft Office 365, try to log in again and then use Microsoft Teams.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.