Copilot Vision blank screen when sharing window

Question

Copilot Vision blank screen when sharing window

Alex Shaulov 0

So I've been using vision for a while and everything was fine until one day it just turned white. I don't know whether it was an update or not but i can't seem to get it fixed. Copilot see's everything on the screen that's being shared but I can't. Any help would be greatly appreciated! Copilot

Screenshot_11-11-2025_175744_learn-attachment.microsoft.com

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Answer 1

Emma1-N 1,400 Microsoft External Staff Moderator

Welcome Alex Shaulov

Thank you for reaching out to Microsoft Q&A forum. I am sorry to hear about your issue with black screen when you attempt to share window.

You can try these workaround steps to troubleshoot this issue:

Verify Your Internet Connection Ensure your network is stable and there are no disruptions in connectivity.
Enable VPN Turning on a VPN can help bypass regional restrictions and provide broader access. Try setting the VPN location to the United States.
Switch Browsers Test Copilot on different browsers (Chrome, Edge, Firefox) or use Incognito Mode to see if the problem persists.
Repair or Reset the Copilot App Go to Windows Settings → Apps → Installed Apps, locate Copilot, and select Repair or Reset under Advanced Options.
Check for Updates Make sure you have the latest updates installed for both your Office apps and Windows.
Clear caches

Open Command Prompt and Run as Administrator > type the prompt

ipconfig /flushdns rd /s /q %temp% netsh winsock reset

After that, reset your PC and see if the issue is resolved.

I sincerely apologize for the inconvenience you’re experiencing. Thank you for bringing this to our attention. Please continue to monitor the situation and let us know if the issue persists after trying the suggested steps. I am here to assist you further if needed.

PS: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Alex Shaulov 0 Reputation points

2025-11-11T07:44:05.0066667+00:00

Hi Emma,

So I've done everything listed and am still having the problem. It's not solely the browser, it is all apps and windows. I am attaching a screenshot from Windows Recall from about a month ago where it shows Copilot Vision working perfectly.

I will note that when copilot vision started having issues, i wasn't able to recall that event... It looked like it either was deleted or never recorded?
Emma1-N 1,400 Reputation points Microsoft External Staff Moderator

2025-11-12T08:29:10.22+00:00
Hi Alex Shaulov,

Thank you for your response with detail information. I am sorry because these solutions I suggest cannot help you fix your issue. You can try other steps below to see:

Change your system region:

Go to Start > Settings > Time & Language > Language & Region.

Under the "Country or region" dropdown, select "United States"

Change the regional format (this affects date, time, number, and currency formatting):

In the same Language & Region settings, under "Regional format," select "English (United States)" or a similar US-based format

Change the system locale (for non-Unicode programs):

Open Control Panel, then go to Clock and Region > Region

Switch to the Administrative tab

Click "Change system locale" and select "English (United States)"

Restart your PC to apply this change
Emma1-N 1,400 Reputation points Microsoft External Staff Moderator

2025-11-14T06:52:20.96+00:00

Hi Alex Shaulov,

Is there any update from you? If yes, please feel free to let us know.
Alex Shaulov 0 Reputation points

2025-11-16T02:10:42.6+00:00

Hi, no that still didn't do it.
Emma1-N 1,400 Reputation points Microsoft External Staff Moderator

2025-11-17T10:27:51.38+00:00

Hello Alex Shaulov,

I am very sorry that the suggestions above couldn’t help you troubleshoot the issue. Have you tried using other accounts to see if the problem still occurs? Please let me know.
Alex Shaulov 0 Reputation points

2025-11-18T00:08:50.05+00:00

yes, i logged in to multiple accounts, 2 with microsoft and 1 through google...
Emma1-N 1,400 Reputation points Microsoft External Staff Moderator

2025-11-18T10:50:39.88+00:00
Hi Alex Shaulov,

I’m so sorry that I can’t directly help you resolve the issue. You can contact support; an agent will be able to help you solve the problem faster and in more depth.

Visit the Microsoft Support contact page: Contact - Microsoft Support

In the search bar provided on the page, type "Copilot Whiteboard" and press Enter.

Click on the "Get Help" button that appears.

Scroll down the page until you see and click on the "Contact Support" option.

When prompted to select your product or service, choose "Other Products".

For the category, choose "Windows".

Look for and click on "Chat with a support agent in your web browser".

When prompted, provide a valid contact email where Microsoft can reach you regarding your case.

Explain your situation clearly: Be concise but provide all the relevant details.

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Copilot Vision blank screen when sharing window

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