can't access my account to spreadsheets

If you're unable to access your spreadsheets because your account is linked to an old email, you may need to recover access to that email account or reset your password. Here are some steps you can take:

1. Recover your old email account: Try to recover access to your old email account if possible. Most email providers have recovery options that can help you regain access.
2. Check your Microsoft Entra account: If you have access to the Microsoft Entra admin center, you can check if your user account exists and verify its status. You can also reset your password if needed.
3. Contact support: If you're unable to resolve the issue on your own, consider reaching out to Microsoft support for assistance. They can help you regain access to your account or provide guidance on how to proceed.
4. Use a different account: If you have another Microsoft account, you can try logging in with that account to see if your spreadsheets are accessible there.

If these steps do not resolve the issue, please provide more details about your situation so that further assistance can be offered.

Hello, thank you for reaching out to Microsoft Q&A.

1. Could you please tell me the specific issues you're experiencing when trying to sign in to your old Microsoft account? Are you having difficulty finding the password for this account, or is it a problem with verifying your identity?
2. Additionally, please let us know when you last successfully signed in to your old account.
3. Are you using the Excel desktop application on your Mac or accessing Excel online through Office.com?