This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Hello, when my son signs into xbox it brings up the screen for me to sign in and give consent for him to play. When I select "this is xbox" and sign into this account. It just brings me to a gray screen doing nothing. And when i try to approve consent via my email on my phone it says
"somethings not working, its not you its us" ive been trying to fix this for 15 hours now my son can't play with his friends he is very upset. To my knowledge you are not having problems with the your servers and nobody else is experiencing this. I have tried everything, when i log onto my account to manage family saftey settings i click on “mange consent and it just brings me to an page that says Manage permissions
In the United States, South Korea, Brazil, and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn more &.
To manage restrictions for your children, view your family settings&.
Both of those links just take me back to the Family Safety page. Please help as i have tried everything and nothing is working.he cannot play with any of his friends
My son cannot log in. After trying to log in on xbox so he could play with his friends a popup on the screen says this account needs consent. So i enter my email so i can approve it via email, but when i click the link they send they say somethings wrong, its not you its us.
So i have tried everything to get it to work. I thought removing him from the family and adding him back would work but i now cannot add him back. I send the invite to him, he clicks on it and logs in but then gets put back to the screen of parental consent. I log in to give consent and it says this account cannot give consent. I am 66 years old and am the organizer. Adult account. I can’t fix this weve never had this issue before. I have tried fixes online some people have my problem yet they can’t find solutions. I have reached out to Microsoft support but they are completely useless and propose unhelpful solutions. So i guess the only option is to wait until my son is 18 in February so he can play again?… then he won’t be a child anymore and this problem will go away.
Anyone else with this problem, there is no solution and you should give up.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 47%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
I have had this same issue with my own account, it asks me for parental consent when i tried to log in to my xbox, it's saying i am under the age of 13 when i am well over the age of 13. i dont even have a family account. xbox is still charging me for game pass and i cant even log in to cancel it! i have tried getting a family member to give parent consent but it comes up with a screen saying 'this child already has parent consent', then when i try to sign in again it asks for parent consent again. this has been happening for hours and i am unable to play my xbox or cancel my game pass subscription. i have tried calling to speak to a human being but all i get is an ai robot that hangs up on me and does not help at all. i have been offered many solutions to this problem but all solutions require me to log into the email account, which i cannot do without parent consent. it is an endless loop and for what? i am over the age of 13, i do not need parent consent. my account age is my correct age, but i am unable to verify it because, once again, i cannot log in without parent consent. my family and i have tried everything, we created a microsoft family account and added the email into it but i cannot accept the invitation to join the account because i cannot log in. i am commenting this with a different email address that has the same birth date set as the other one, but i do not need parent consent for this one. Microsoft, please fix this issue i would love to play xbox and i would love to stop being charged for game pass if i cannot even play.
It sounds like you're experiencing a frustrating issue with the parental consent process on Xbox. Here are some steps you can try to resolve the problem:
If none of these steps work, it may be worth waiting until your son turns 18, as you mentioned, but hopefully, one of these solutions will help you resolve the issue sooner.
References:
microsoft support you are uselesss and i hope you fix this in the future