i have forgotten my pin how can i reset my surface pro?

To reset your forgotten PIN on your Surface Pro, you can follow these steps:

1. Reset from the Lock Screen:
   • If the PIN credential provider isn't selected, click on the Sign-in options link and select the PIN pad icon.
   • Choose I forgot my PIN from the PIN credential provider.
   • Select an authentication option from the available methods (like Password, PIN, or Security key).
   • Follow the on-screen instructions to reset your PIN.
   • After completing the process, you can unlock your device using the new PIN.
2. Reset from Settings (if you can log in with another method):
   • Sign in to Windows 10 using an alternate credential.
   • Navigate to Settings > Accounts > Sign-in options.
   • Click on PIN (Windows Hello) > I forgot my PIN and follow the prompts to reset your PIN.

Ensure that you complete any necessary authentication and multifactor authentication steps to successfully reset your PIN.

Thanks for reaching out to the Microsoft Community! If you’re having trouble resetting your PIN on your Surface Pro, here are some steps and extra tips that can help.

First, try the standard reset:

From the Lock Screen:

• Select Sign-in options, choose the PIN pad icon.
• Click I forgot my PIN and follow the prompts.

From Settings (if you can sign in another way):

• Go to Settings > Accounts > Sign-in options.
• Under PIN (Windows Hello), select I forgot my PIN and complete the steps.

If that doesn’t work, try these troubleshooting tips:

Check your internet connection
PIN reset needs to connect to Microsoft servers. Make sure you’re online.

Update Windows
Sign in with your password, go to Settings > Update & Security > Windows Update, and install updates.

Clear the NGC folder
Corrupted PIN data can block resets:

1. Sign in with your password.
2. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
3. Delete all contents (admin rights required).
4. Go back to Sign-in options and set up a new PIN.

Run System File Checker
Open Command Prompt as admin and run:

sfc /scannow

Restart when done.

Check Group Policy or Registry
If you’re on a managed device, policies may block PIN reset. Contact your IT admin or check gpedit.msc under Computer Configuration > Administrative Templates > System > Logon.

Try Safe Mode
Boot into Safe Mode and attempt the reset there.

Remove and Re-add your PIN:

If resetting still doesn’t work, you can remove the PIN and set it up again:

1. Sign in with your password.
2. Go to Settings > Accounts > Sign-in options.
3. Under PIN (Windows Hello), select Remove and confirm.
4. Restart your device.
5. Go back to Sign-in options, choose Add PIN, and follow the prompts.

If none of these steps work, you can continue signing in with your password or another method until the issue is resolved.

Let us know if this helps or if you need more assistance.

Regards,

Rez