bought new computer and want to transfer Word to it

Val Reeves 0 Reputation points
2025-11-06T16:13:31.53+00:00

Purchased Microsoft Word for Mac. Unfortunately it would now "activate" because OS was not compatible. Bought new Apple computer with compatible OS. How do I get the Word application from old computer moved to new computer so I can activate it?

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
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  1. Q&A Assist
    2025-11-06T16:13:47.3266667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To transfer Microsoft Word from your old Mac to your new Mac, you will need to follow these steps:

    1. Install Microsoft Word on the New Mac: Since you purchased Microsoft Word, you can download it again from the Mac App Store or from the Microsoft website. If you have a Microsoft 365 subscription, you can also access it through Office.com.
    2. Activate Microsoft Word: After installation, you will need to activate Word. Make sure you have your Microsoft account credentials handy, as you will need to sign in to activate it. If your organization has a Microsoft 365 plan, ensure that you have been assigned a license for Office.
    3. Transfer Files: If you have any documents or templates saved on your old computer, you can transfer those files to your new computer using a USB drive, cloud storage, or any other file transfer method.
    4. Check Compatibility: Ensure that your new Mac's operating system is compatible with the version of Word you are installing.

    If you encounter any activation issues, ensure that your new Mac is connected to the internet and that you are using the correct Microsoft account associated with your purchase.


    References:

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  2. Rez 12,905 Reputation points Independent Advisor
    2025-11-06T21:37:44.5166667+00:00

    Hi Val,

    Thanks for reaching out. I still recommend you to try the suggested fixes from the first answer and then try mine.

    alternative fixes and methods beyond reinstalling or using the standard steps:

    Use Migration Assistant or Time Machine Apple’s Migration Assistant can transfer apps, settings, and files from your old Mac to your new one. If you have a Time Machine backup, you can restore your old Mac’s state, including Microsoft Word, onto the new Mac. This avoids manual reinstallation. [donemax.com], [support.apple.com]

    Disk Cloning Tools If Migration Assistant fails or your old Mac is too outdated, you can use disk cloning software like EaseUS Todo Backup or Donemax Disk Clone. These tools create an exact copy of your old Mac’s drive, including applications and settings, and transfer it to the new Mac. [easeus.com]

    Deactivate and Reactivate License For standalone Office versions, deactivate the license on your old Mac before moving. Open any Office app, go to Help > Deactivate Product. Then install Office on the new Mac and sign in with your Microsoft account to reactivate. This ensures you don’t exceed license limits. [umatechnology.org], [process.st]

    Remove Old License Files If activation fails, remnants of old licenses may cause conflicts. Use Microsoft’s License Removal Tool or manually delete files like com.microsoft.office.licensingV2.helper.plist from /Library/LaunchDaemons and /Library/PrivilegedHelperTools. Restart and sign in again. [howtoisolve.com]

    Reset Credentials in Keychain If Word keeps asking for activation, open Keychain Access, search for “Office,” and delete related entries. Then restart Word and sign in again. This often resolves “No license found” errors without reinstalling. [cus.prod.s...rosoft.com]

    Update Office and macOS Ensure Office is updated to the latest version (e.g., 16.81 or higher for macOS Sonoma compatibility). Older builds can trigger activation errors even if your license is valid.

    Sign Out and Back In Sometimes activation issues stem from account conflicts. In Word, go to Preferences > Account, sign out, restart the app, and sign back in with the correct Microsoft account.

    (Disclaimer: Some of the links are non-Microsoft websites. Please perform the fixes with extra caution and be wary of any third party apps or files that might have to be downloaded.)

    Let me know what happens.

    Regards,

    Rez

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