Our email has been hacked

Hau Vo Dong 0 Reputation points
2025-10-31T08:23:04.5733333+00:00

Dear Microsoft support Team,

We come from PII REMOVED and we currently use Microsoft 365 Business Standard.

PII REMOVED

Our email has been hacked On Thu, 23 Oct 2025 11:58:15 they jump to our conversation and change bank account info!

Can your team detect and investigate this serious issue?

We look forward to hearing from you

Best regards,

PII REMOVED

Outlook | Web | Outlook on the web for business | Security
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  1. Vicky-I 6,215 Reputation points Microsoft External Staff Moderator
    2025-10-31T08:47:01.0566667+00:00

    Dear @Hau Vo Dong,

    Thank you for contacting Microsoft Q&A Forum!

    We understand the seriousness of your situation. Since your email account was compromised and bank details were altered, this is considered a critical security breach.

    It is urgent to raise a support ticket immediately via https://admin.microsoft.com/#/support/requests because:

    • Our security team needs direct access to your tenant logs and account data to start the investigation.
    • Delays can lead to further unauthorized access or financial fraud.
    • A ticket ensures priority handling and escalation to our incident response specialists.

    Please contact to IT Administrator to create a support ticket right away. This is the fastest way for us to begin securing your environment and restoring trust.

    We strongly recommend acting now to minimize risk and prevent additional damage.

    Best Regards.


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