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My other account has been accidently set up as a kid account

D Roberts 0 Reputation points
2025-10-30T17:51:08+00:00

My other Microsoft account appears to have been accidentally set up as a child account. It’s been quite a while since I created it, and I don’t remember exactly what information I used at the time. I believe I might have set up my own account as a child and one of my children’s accounts as the adult by mistake.

Now, I can’t log in because the system keeps asking for parental approval and sends me in a loop requesting verification codes. I am an adult, but the account is stuck as a child profile with no parent account linked to approve access.

Could you please help me verify my age and convert this account to an adult account? I can provide any information you need (such as ID verification, recovery email, or account details). I’m unable to contact support directly because my account is incorrectly flagged as a child account. Could a Microsoft Agent please escalate my case please. I can provide ID to verify my age. Its not this account, its my other account with different email address.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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  1. Katerina-N 3,370 Reputation points Microsoft External Staff Moderator
    2025-10-30T22:40:42.41+00:00

    Hello D Roberts,

    Thank you for posting your question in the Microsoft Q&A forum!

    I understand that you are having issue with Microsoft account. I truly understand how you feel. Let me assist you go through this situation.

    As your description, your account is mistakenly set up as a child account, Microsoft Family Safety enforces parental consent, which can lock you out if no organizer account is linked. Unfortunately, this cannot be fixed directly through settings; it requires identity verification and escalation by Microsoft Support.

    1. Prepare Verification Details

    • Government-issued ID (photo, name, date of birth).
    • The email address of the affected account.
    • Any recovery email or phone number linked to that account

    2. Submit an Age Verification Request

    3. Contact Microsoft Support for Escalation

    • Since you cannot use normal support channels with a child account:
    • Use https://account.live.com/acsr to prove ownership.
    • After recovery, request conversion to an adult account via https://support.microsoft.com/contactus→ choose Account & Billing → Family Safety.
    • If chat is unavailable, try phone support or callback option (works even if the account is flagged as child).

    I hope this will help with your situation. Please feel free to let me know if you have any further update.

    Best Regards,

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

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  2. Katerina-N 3,370 Reputation points Microsoft External Staff Moderator
    2025-10-31T22:47:36.8633333+00:00

    Hello D Roberts,

    I hope you're having a nice day! I wanted to follow up to see if you need any additional help. I hope everything is going well on your part.

    If you have any doubts, need clarification, or new questions have arisen, don't hesitate to get in touch. I am here to support you and happy to help.

    Your satisfaction is important to me, and I want to make sure you feel safe and supported throughout the process. Just tell me how I can help you more.

    I look forward to hearing from you!

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