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Bitlocker always prompt even after key in and reboot after Windows 11 Upgrade from 23H2 to 24H2

Sherwin Kabigting Buenaventura 0 Reputation points
2025-10-30T10:23:30.14+00:00

Hi Microsoft Support,

I'm a Windows Administrator in a company. I'm using Ivanti EPM to manage the endpoint of all users. Currently, I'm rolling out Windows 11(23H2) to 24H2 Upgrade. However, bit locker prompts and after key in the bit locker key, it will goes to repair and I cannot resolve it.

How can I disable the bit locker in the .iso? is there any command you can share? or any option I can do?

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
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  1. Jason Nguyen Tran 4,870 Reputation points Independent Advisor
    2025-10-30T11:12:43.5+00:00

    Hi Sherwin Kabigting Buenaventura,

    I think this happens because BitLocker remains active during the upgrade, and certain update steps may trigger a recovery event if the system detects partition or boot record changes. To prevent this, you’ll need to suspend BitLocker before the upgrade, not disable it in the ISO. You can do this by running the following command on each device prior to deployment:

    manage-bde -protectors -disable C: -RebootCount 1

    This temporarily suspends protection until the next reboot, allowing the upgrade to complete smoothly. If you’re preparing a task sequence in Ivanti EPM, insert this command as a pre-upgrade step.

    Directly removing or bypassing BitLocker from the ISO isn’t supported for security reasons. Microsoft recommends managing BitLocker through policies or scripts rather than modifying installation media.

    Please give this approach a try and let me know how it goes. If this resolves the issue, feel free to click “Accept Answer” so others can benefit from it too 😊

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  2. Arkadiusz Plona 0 Reputation points
    2025-10-30T17:36:29.8433333+00:00

    In a template as a first step disable bitlocker. Enable it back in a last step. In the office should be working correctly.

    As I have over 10 years of Ivanti experience, drop me a message if you need additional assistance.

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