microsoft outlook keeps freezing and will not allow me to close it or open mail

Dear @Kerri Phillips,

Thank you for reaching out to the Microsoft Q&A Forum. 

I understand that you're having an unexpected and very disruptive incident where your New Outlook for Windows keeps freezing and won't allow you to open mail or close the application. Please accept my sincerest apologies for the inconvenience and the disruption this incident has caused to your productivity.

We would like to inform you that there was a service incident affecting multiple Microsoft services on various platforms, including desktop, mobile, and web earlier today.

Our developer team is aware of this issue and is actively working on a resolution to roll out a fix as soon as possible. For further details, please review this incident report in the Service health menu in Microsoft 365 admin center. If you are the end-user (student/faculty member), please contact your school's IT administrator or help desk. They can verify the status of the service incident for your tenant and submit a technical support ticket to Microsoft if needed. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. To help us narrow down the cause of the freezing, could you please provide the following details?

• What kind of email account is this? Is it a Microsoft 365/Exchange account provided by your school, or is it a personal account (like Outlook.com, Gmail, etc.)?
• Can you access your email on the web? Please try logging into Outlook through a web browser (e.g., at outlook.office.com or outlook.live.com. Does it work normally on the web, or does it freeze there too?
• Have you tried the application's built-in repair/reset? Did you already go to Windows Settings > Apps > Installed Apps > Outlook > Advanced options and click the Repair or Reset button?

Thank you for your patience and understanding while we work to confirm the source of the issue. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply. 

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