My keyboard (also my mac's keboard) are freezed only with outlook

2025-10-24T08:30:23.2033333+00:00

My keyboard stuck when using Outlook (the new version). All fixes doesnt help/ i am using a Mac Pro M2

Outlook | MacOS | New Outlook for Mac | For education
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  1. Jayden-P 12,855 Reputation points Microsoft External Staff Moderator
    2025-10-24T10:13:13.31+00:00

    Hi @יריב איצקוביץ/Yariv Itzkovich

    Thank you for posting your question in the Microsoft Q&A forum.

    To assist you better, I will need more information.

    Did it freeze when you are composing or it did not function at all?

    Do you meet this issue with only Outlook or with any other Office app (Word, Excel, ...)?

    Let's try some basic trouble shooting steps:

    You can try:

    Please try and let me know if it works for you, if not, we can figure out another approach.

    I look forward for your reply.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. יריב איצקוביץ/Yariv Itzkovich 0 Reputation points
    2025-10-27T06:42:48.4666667+00:00

    Hi,

    No, it does not. It freezes and occasionally works. I reinstalled, applied the latest patches, and upgraded to the latest OS. Noting works. It is only with the new Outlook version. When I switch to the legacy version, it works, but looks awful.

    <PII Removed>


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