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How can I fix the "sign in isn't working right now" so that I can access a PowerPoint through my classes' online textbook.

Glenn, Madison 0 Reputation points
2025-10-17T21:36:11.46+00:00

Good evening,

 

I have had a sign in error saying, “Sorry sign in isn’t working right now, please try again later.” I have had this issue for about 3 days now and am unable to access the lecture PowerPoint presentation through the online textbook required for my class (GRLcontent). Essentially, every time I go onto Grlcontent to access these lecture slides (made through Microsoft PowerPoint) and click in the power point to expand it, it makes me sign into Microsoft (OneDrive) and then gives me the sign in error page. This was not an issue last week; I have had my computer checked as well as the textbook site and they do not seem to be the problem. It is hard to navigate the “self-help” customer service and even harder to get a hold of an actual representative. I am not a computer savvy person, but I tried to update the app, “troubleshoot”, etc.. but it is not working. Please let me know if there is anything you can assist me with to solve this issue or if it is a temporary glitch that is actively being resolved. Thanks!

Microsoft 365 and Office | PowerPoint | For education | Other
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  1. Tamara-Hu 13,305 Reputation points Microsoft External Staff Moderator
    2025-10-18T08:32:38.9666667+00:00

    Hello @Glenn, Madison,  

    Good day! Thank you for posting your valuable question on Microsoft Q&A forum.   

    Based on the error messages, it looks like you’re encountering an issue where GRLcontent prompts you to sign in to Microsoft to view PowerPoint slides, but you receive the error: 

    Sorry sign in isn’t working right now, please try again later. 

    This usually happens when there’s an authentication problem between GRLcontent and Microsoft services. 

    Before providing the most accurate solution, could you confirm the following details: 

    • Are you using a personal account (like @hotmail.com, @outlook.com, @gmail.com) or a school account (like @yourschool.edu) to sign in? 
    • Is the full error message:  

    Sorry, something went wrong  We're sorry, sign-in isn't working right now. But we're on it! Please try again later. 

    Or just: 

    Sorry sign in isn’t working right now, please try again later. 

    • Is this online textbook shared by your teacher or school admin? 
    • Which platforms are affected (web version, desktop app, mobile app)? 
    • Which operating system are you using (Windows, macOS, iOS, Android)? 
    • Can you sign in to other Microsoft apps (like OneDrive or PowerPoint Online) with the same account? 
    • Is the textbook accessible through PowerPoint Online or only through GRLcontent? If PowerPoint Online works, please try signing in there as well. 

    This information will help us better understand your situation and provide the most appropriate solution. 

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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