help i paid for microsoft subscription today and my dragon an exel will not work.please refund me or fix it asap. Information deleted for privacy protection

Question

help i paid for microsoft subscription today and my dragon an exel will not work.please refund me or fix it asap. Information deleted for privacy protection

thomas debellis 0

help/my renewal was paid today. i cannot get into exel or dragron.please cancel my subscrption or fix it now. Information deleted for privacy protection.

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-18T17:33:43.5033333+00:00

Hi @thomas debellis,

I wanted to check in and see how your issue is going—has it been resolved yet? In my previous response, I asked for some details so that I can provide the best possible support. Whenever you have time, please share that information with me.

Additionally, you can refer to the following document:
https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Thank you very much!
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-21T17:42:23.4733333+00:00

Hi @thomas debellis,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration I look forward to hearing from you whenever you're ready.

1 answer

Your answer

Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-18T17:33:43.5033333+00:00

Hi @thomas debellis,

I wanted to check in and see how your issue is going—has it been resolved yet? In my previous response, I asked for some details so that I can provide the best possible support. Whenever you have time, please share that information with me.

Additionally, you can refer to the following document:
https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Thank you very much!
Ryan-N 8,400 Reputation points Microsoft External Staff Moderator

2025-10-21T17:42:23.4733333+00:00

Hi @thomas debellis,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration I look forward to hearing from you whenever you're ready.

Answer 1

Ryan-N 8,400 Microsoft External Staff Moderator

Hi @thomas debellis,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. To better assist you, could you please provide the following information:

Are you using a school or work account managed by your organization, or a personal account (@hotmail, @gmail, @outlook.com, etc.)?
Which Microsoft plan have you paid for?
Is there any error code or error message displayed?

Based on the information you provide, we can offer you the most suitable solution.

Thank you very much!

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help i paid for microsoft subscription today and my dragon an exel will not work.please refund me or fix it asap. Information deleted for privacy protection

1 answer

Your answer