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Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello Lisa Gluckin, thanks for posting this in our community. It’s definitely frustrating to be charged for a business account you don’t use, especially when your attempts to reach support have led to dead ends. I understand how important it is to speak with a live agent, and I’m here to help guide you.
Unfortunately, direct phone support for personal Microsoft accounts is limited. However, you can still reach a live support agent through the Microsoft Support website. Start by typing your issue, such as “billing for non-existent business account.” Then select “Get Help” and choose “Contact Support.” Under Products & Services, choose Microsoft 365 and Office, and then select “Manage My Subscription.”
See: Customer service phone numbers
I hope this helps you get the resolution you need.
Kind regards,
John Oli