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Assistance Needed: Unknown Family Organizer in Microsoft Family Group

Saleh Saad 0 Reputation points
2025-10-15T08:27:46.2566667+00:00

Dear Microsoft Support,

I am seeking assistance regarding an issue with my Microsoft Family account. I recently discovered that I am listed as a member in a Microsoft Family group, but the Family Organizer is someone I do not recognize and is not part of my actual family.

I am unable to leave the group or make any changes to the organizer settings. I am concerned this may be due to unauthorized access or a mistake in account linking.

Could you please help me:

  • Remove myself from this family group
  • Investigate how this organizer was added
  • Ensure my account security is intact

I have already checked my account activity and changed my password as a precaution. Please let me know what steps I need to take next.

Thank you for your support.

Best regards,

Remove duo to PII

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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  1. Xavier-D 2,140 Reputation points Microsoft External Staff Moderator
    2025-10-15T12:59:34.8666667+00:00

    Hello Saleh Saad,

    Thank you for reaching out to Microsoft Q&A forum

    Since you have already changed your password, I recommend the next step is to contact Microsoft Support live chat for further assistance about the issue.

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 
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