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Windows 11 will not install Canon Printer Software, driver installation gets blocked

Team Del 0 Reputation points
2025-10-14T02:33:34.3233333+00:00

I have windows 11 with 64 bit, ARM based processor. I have purchased a canon laser printer MF 653cdx and am not able to install the Canon software. I have spent over an hour with Canon Techical SUpport and have been unable ot get the drivers installed, as I get an error from Windows that the driver is being blocked. I have tried installing form teh downloads folder, dragging the file to the desktop and running directly from Canon with no luck. I have tried to create a seperate user on the Surface and that also has not worked. Have tried to run as administrator with no success.

Any ideas?

Windows for home | Windows 11 | Devices and drivers
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  1. S.Sengupta 27,591 Reputation points MVP
    2025-10-14T03:08:39.4966667+00:00

    Canon's MF653Cdx are not ARM64-native. As a result, Windows 11 on ARM blocks incompatible kernel-mode drivers.

    Open Printers & Scanners in Windows.

    Click Add a printer.

    If Windows can’t find it automatically, choose the option to add it manually.

    Tell Windows you want to create a new network port using the printer’s IP address.

    Windows will then use its generic built-in driver to communicate with the printer. You’ll be able to print normally, but some advanced features (like scanning directly from the printer or special Canon utilities) might not be available.

    The following thread may help:

    Finally! A Functional ARM64 Driver for Canon ImageRUNNER Printer

    https://community.usa.canon.com/t5/Production-Printing/Finally-A-Functional-ARM64-Driver-for-Canon-ImageRUNNER-Printer/td-p/538080

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