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Badges or Certifcate

Shandee Abegonia 0 Reputation points
2025-10-12T03:03:47.4+00:00

Good day. I have my trainings in Microsoft but unfortunately, my badges did not show up anymore. I tried to contact Microsoft support but really hard to reach them. Can someone please help me? Thank you.

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  1. Jeanie H 7,540 Reputation points Microsoft External Staff Moderator
    2025-10-12T03:29:20.0466667+00:00

    Dear @Shandee Abegonia, 

    Thank you for posting your question in the Microsoft Q&A forum. 

    Could you please help me confirm: 

    Was the certificate visible before, or has it never appeared? 

    Help me visit https://dori-uw-1.kuma-moon.com/en-us/users/me/ and check if your badges are listed under Credentials. 

    Have you tried accessing the page using a different browser? 

    Is this a Microsoft Learn completion certificate or a Credly-issued certification badge? 

    How you contacted support previously?

    If the certificate or badge is still missing after 48–72 hours, please help me try to contact the specialized Microsoft Credentials Support team. 

    As a moderator, I sincerely apologize that I do not have the tools or permissions to access your certification records or account details. For a thorough investigation, please reach out directly to the dedicated Training Support team. They have the right access to resolve issues related to missing certifications, account linking, and issuance delays: Credentials support | Microsoft Learn 

    Please let me know if you have any other questions or need further assistance. I'm still here to help! 

    Looking forward to your response! 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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