"check with your bank. your bank couldn't authorize this payment method" - How to solve this issue ??

kartikeya Reddy manda 0 Reputation points
2025-10-08T11:10:28.8833333+00:00

I'm currently studying for the Microsoft Azure AI Engineer Associate certification. In one of the hands-on modules, I attempted to sign up for a free Azure account. After entering all the required credentials, I encountered an issue during the process, which I mentioned earlier. and also attached the proof that issue enter image description here

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Siva shunmugam Nadessin 3,345 Reputation points Microsoft External Staff Moderator
    2025-12-10T11:56:33.4533333+00:00

    Hello kartikeya Reddy manda,

    For queries related to payment create a service request they will contact you via email or call to resolve it. below are the steps.

    Click the below click for Help + Support -> Create a Support Request

    https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

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    Type billing.

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    In Contact Support, create support request

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    Fill in Problem description.

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    Click Next button in Recommended Solution

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    In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

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    In Preference contact method select either Email or Phone.

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    Click Review+Create and click Create button

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    Your support ticket will be created and a mail will be sent.

    You can track the support ticket in Azure portal using Help + Support, Recent Support tickets

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    Let me know if you have further questions we would be happy to help you!!


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