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Microsoft 365 and Office | Visio | For home | Windows
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Hi @Greg Steel,
Thank you for posting your question in the Microsoft Q&A forum.
If in this case, please kindly help me contact Microsoft Support directly. Because only a Microsoft support team has the internal tools and permissions to access your license profile and manually "force-release" that installation slot. This is the only way to free up the license for your new machine.
- While you uninstalled the software and unlinked the old PC from your account, the Microsoft activation server may not have registered the "deactivation" signal.
- Your order status shows "Redeemed," meaning the key is linked to your account, but the license count is stuck on the old hardware.
As a moderator, I do not have the tools to access or modify your personal license records. Microsoft's data security protocols are strict, and only their dedicated support team is equipped to investigate and resolve account-level licensing issues.
Please help me follow these steps to connect with a chat specialist:
- Go to https://support.microsoft.com/contactus
- Choose Office > Get home support
- Enter Office or your issue in general in the box below "We're here to help" then click "Get Help"
- Scroll down and click on Contact Support then log in to your personal Microsoft account
- If the account cannot be logged in, you can use another account or create a new account to execute
- Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm
- Select "Chat in a web browser and support specialist" to enter the chat window
Please let me know if you have any other questions. I'm available if you have any follow-up questions or need further clarification.
Looking forward to your response!
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