This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 62%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
when accessing Xbox remote play on my iPad, this screen appears (see attached image). This has never happened before. I have used remote play multiple times before on separate networks without any issues, I believe this to be a playback bug?
any help appreciated! Thanks :)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Hi ,
Well, generally, this issue could be the browser or the connection to the Xbox servers, and it's not your problem.
Test with a different browser, like Safari, since you're testing with Edge.
https://support.xbox.com/en-US/help/games-apps/cloud-gaming/setup-cloud-gaming-apple
Give feedback if the information was useful or not.
Thanks
Hello, welcome to the Microsoft Q&A forum.
The image quality of Xbox Remote Play is related to your network. Poor network quality or fluctuating latency can cause image quality to degrade automatically.
Therefore, temporarily disable any concurrent downloads, HD video playback, or other bandwidth-intensive devices on the same network. Move your iPad closer to the router.
Then, on your Xbox console, go to "Settings > Devices & Connections > Remote Features," manually set the video quality to "High" or "Very High," and turn off "Automatically adjust image quality." See if this improves the image quality.
These are my thoughts and suggestions, and I hope they are helpful.
Hello, when you talk about network, do you mean the home network the Xbox is on or the network the iPad is on? Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 94%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Where do you even find that video quality option?
There are only 5 options - Enable remote features; Enable PlayTo streaming; Test remote play; TV & A/V power options; Power options.
Hello, thanks for your reply.
This issue can occur if there's a network issue on either your Xbox console or your iPad.
Use a network cable to connect your Xbox console to the internet.
Please move your iPad closer to the router or try a different network.
Then set the image quality to high to see if the blurry image persists.