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I accidentally converted my Azure account from external to internal and lost access to the Azure portal and subscription.

Taras Yavorskyy 5 Reputation points
2025-09-28T21:49:45.83+00:00

Request Id: xxx

Correlation Id: xxx

Timestamp: 2025-09-28T21:12:45Z

Message: AADSTS50020: User account '******@i.ua' from identity provider 'live.com' does not exist in tenant 'Default Directory' and cannot access the application '6fa49422-16be-406e-9980-36c88077cda3'(Microsoft_AAD_SubscriptionManagement) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
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  1. Raymond Huynh (WICLOUD CORPORATION) 3,880 Reputation points Microsoft External Staff Moderator
    2025-09-30T09:06:43.8533333+00:00

    Hi Taras Yavorskyy , for this kind of Azure account / directory (Entra ID) conversion issue, the community won’t be able to fully resolve it because it can involve protected tenant/account attributes. The safest and fastest path is to open an official Microsoft Azure Support request so they can review tenant metadata and (if applicable) restore or remediate access.

    My recommendation:

    Open a Support Request from the Azure Portal

    • Sign in at https://portal.azure.com
    • Left menu: Help + support > Create a support request
    • Choose "Create a support request" and fill in the related informations about your problem!

    Security & Privacy Reminder

    Please don’t post tenant IDs, subscription IDs, invoices, or personal info in the public Q&A thread, only share those inside the secure support ticket.

    Hope this helps!

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