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"Planner" is no longer showing up as a Microsoft App in Loop

Nichole Guerra 50 Reputation points
2025-09-25T13:42:51.2+00:00

My team uses the following Microsoft apps for our project management: To Do, Planner, and Loop. We have multiple plans (basic) in Planner and up until two days ago, I was able to link a Plan in Microsoft Loop in our various workspaces and pages. However, as of September 24, the linked plans appeared "broken" and the ability to choose "Planner" from linkable Microsoft Apps is no longer available in Loop. I've included a screenshot below. The highlighted section used to include "Planner" as an option and it no longer does.

I can confirm I am logged into my business account and the plans in Planner are "basic".

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Microsoft 365 and Office | Loop | For business
Answer accepted by question author
  1. Rin-L 11,470 Reputation points Microsoft External Staff Moderator
    2025-09-25T14:45:29.39+00:00

    Hi @Nichole Guerra, 

    Thank you for posting your question in the Microsoft Q&A forum, and I’m truly sorry to hear about the experience you’re encountering. 

    I’ve tested this in my own environment and can confirm that the Planner option is also missing from the Microsoft Loop interface just as you described. 

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    After further investigation, I found a related service incident listed in the Service Health Dashboard (a tool within the Microsoft 365 Admin Center that provides real-time updates on service availability and issues across Microsoft 365 apps). Microsoft has confirmed a service incident that began on September 18, 2025, which has disabled the Planner component option in Microsoft Loop.  

    This issue is tracked under incident PL1154805: User's image While Microsoft is working on a permanent fix, you can still view or edit Planner content in Loop using this workaround:  

    • In Planner, open the desired plan. 
    • Click … (More options) > Copy link to plan. 
    • Paste the URL directly into your Loop page. 

    Although this won’t display the full Planner component UI, users can click the link to open and interact with the plan in Planner. 

    No user action is required beyond applying this workaround. Microsoft is actively working on a resolution, and the Planner component will be restored automatically once the fix is deployed. For ongoing updates, administrators can monitor the Service Health Dashboard in their tenant. 

    Please understand that as a forum moderator, I don’t have access to internal tools or authority to intervene in product-level incidents. These decisions and fixes are handled independently by the Microsoft product teams. That said, I truly appreciate your patience and understanding while this is being resolved. 

    If this response has addressed your concern and provided helpful information, I’d be very grateful if you could mark it as the Accepted Answer. Accepted answers are pinned to the top, making it easier for other users, especially those facing similar questions or issues to find the helpful information quickly. 

    Thank you again for your understanding and contribution to the community! 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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    5 people found this answer helpful.

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