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How do i get a hold of someone?

Logan Richardson 0 Reputation points
2025-09-18T17:36:24.3733333+00:00

I checked my bank account and was negtive 174 dollars and saw 6 charges from microsoft saying i used the card which is a lie in erly August i got a new card and new password for my xbox because it was hacked and my bank has told me to contact them and i can't even get someone to help the past 2 days im frustrated and annoyed i juat want the 6 charges refunded and the money back please help me

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  1. Darhyl Amizola 26,635 Reputation points Independent Advisor
    2025-09-18T18:18:17.15+00:00

    Hey there! Nice to meet you!

    Since you have already contacted your bank and been referred to Microsoft, here's how to contact Microsoft Support for further assistance:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > Get Help > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    For Xbox Support: https://support.xbox.com/en-US/virtualagent

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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