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set up child's iPhone on Microsoft Family Safety

kspeckhart 0 Reputation points
2025-09-13T13:37:55.5+00:00

Child is logged into her Microsoft Family Safety app on her iPhone. I am logged into my phone, as well as a laptop browser. On Child's phone, under Mobile, you can click on How to Connect a Device. Which sends you to the App Store. We already have the app. I've already deleted the app and reinstalled and signed into the child's account. I need to connect the iOS phone to the family safety account and it's not working.

Microsoft 365 and Office | Microsoft Family Safety | Other | iOS
Microsoft 365 and Office | Microsoft Family Safety | Other | iOS
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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  1. Zoevi-V 2,425 Reputation points Microsoft External Staff Moderator
    2025-09-14T00:42:48.7966667+00:00

    Hi kspeckhart,

    Thank you for reaching out regarding the issue you're experiencing with connecting your child's iPhone to the Microsoft Family Safety app.

    It sounds like you've already taken several helpful steps, including reinstalling the app and signing in with your child's account. Since tapping "How to Connect a Device" redirects you to the App Store despite the app already being installed, here are a few additional steps you can try:

    1. Ensure Location Permissions Are Enabled On your child’s iPhone, go to Settings > Privacy & Security > Location Services, and make sure Location Services are turned on for Microsoft Family Safety.
    2. Check Screen Time Settings Confirm that Screen Time is enabled and that your child’s device is listed under your Family group in your Microsoft account.
    3. Sign In with the Correct Account Double-check that your child is signed in with the correct Microsoft account that’s part of your Family group.
    4. Restart the Device Sometimes a simple restart can help the app recognize the device properly.

    If things still don’t work out, feel free to share an update, I’ll be happy to assist further.

    Wishing you the best of luck!

    If you found this answer helpful, please click 'Accept Answer' and consider giving it an upvote to help others facing the same issue. Your support is greatly appreciated by the Community.

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