ISSUE with particular email id

Dear @NCDOE Pune IT Support,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

Based on your description, I understand that having issues with the email ID not receiving emails.

In this case, here are a few troubleshooting steps to try and identify why you're not receiving emails from this specific sender:

1.Double-check email filters or rules: Sometimes filters or rules set up in your email account may inadvertently redirect messages to a different folder. Ensure no filters are affecting this sender's emails.

• User can check under Outlook > Settings > Mail > Rules.
• Admin can check the transport rules in the Exchange Admin Center. Exchange transport rule report in the new Exchange admin center in Exchange Online

2.Whitelist the sender: Add the sender’s email address to your email account’s whitelist or safe sender list. Show the safe senders list - Microsoft Support

3.Mailbox storage capacity and r****eview Mail Flow Rules: Ensure your mailbox isn’t full. If it is, incoming emails might be rejected.

• Go to Exchange admin center Under Mail Flow > Rules, check for any rules that might affect messages from the sender or directed to that user.

4.Run a Message Trace:

• Visit Exchange admin center Navigate to Mail Flow > Message Trace, then click Start a trace

• Enter sender and the recipient. Select an appropriate time range (e.g., last 7 days) and click Search The results will indicate whether the message was delivered, blocked, redirected, or quarantined. Make sure that the emails are not landing in the spam or junk folder.

If the issue still persists, the best way to further troubleshoot it is to report it to the related team. I sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>New Service Request. You can raise support ticket from: https://admin.microsoft.com/#/support/requests. 

The support team over there has higher permission than us to investigate the issue from background, they have more resource and correct escalation channel in handling this kind of issues. This would be a more efficient way in handling the case for you. 

For reference:  Get support | Microsoft Docs      

Please feel free to reach out if you have any questions or need further clarification.

Your understanding and co-operation are highly appreciated. Thank you for your precious time. Have a nice day!

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