I amunable to upload images and ss to my one note app! I have tried from two android devices and facing the same issue.

Hi Kunal,

I'm Sumit, here to help with your query on the Microsoft Q&A forums.

Apologies for any inconvenience you are experiencing. I am happy to help you today.
Are you able to add content on any other Notebook? I want to check if the issue is with only one notebook.

I look forward to your response and am eager to collaborate until we find a solution.

Hello Kunal Sethi

Welcome to Microsoft Q&A Forum

Thank you for sharing the issue. I understand that when you try to upload screenshots or images to OneNote, they either fail with the error “can’t add content to OneNote, please pick a different location” or only show as icons. Please kindly try the following steps to resolve this:

1. Test a different notebook:
   • Try inserting the image into another section or notebook. 
   • If it works there, the problem may be with that specific notebook (permissions or sync issue)
2. Check OneNote app permissions:
   • On your Android device: Settings > Apps > OneNote > Permissions. 
   • Make sure Files and Media (Storage) permission is enabled
3. Reinstall the OneNote app:
   • Uninstall OneNote completely. 
   • Restart your device, then reinstall from the Google Play Store
   • This refreshes corrupted app files and clears cached errors. 
4. Insert using Camera → Gallery workaround:
   • In OneNote, tap Insert > Camera
   • When the camera opens, switch to your photo gallery and pick the image. 
   • This method often bypasses the error.
5. Use Screenshot toolbar to share directly:
   • On some Android devices, take a screenshot and tap Edit > Share > OneNote. 
   • This can successfully insert the screenshot inline. 

Recommendation:

• Start by checking permissions and testing a different notebook. If that doesn’t help, reinstall the app, then use the camera/gallery insert or screenshot share as a workaround. 

Please feel free to let me know if you need any further assistance.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Dear Kunal Sethi

Just checking in to see if the above information was helpful.  

If you have any further updates on this issue, please feel free to post back.  

If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks. 

Hi Kunal Sethi

Just checking in to see if there’s any update on this thread.  

If your issue has already been resolved, please help the community by marking the helpful reply as an Answer. This makes it easier for others facing similar problems to find solutions quickly.  

If you’re still experiencing the issue, feel free to share the latest details so I can continue assisting.