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fraudulent charges on my account

Lynn Kwap 0 Reputation points
2025-08-01T18:04:48.79+00:00

There were 3 charges on my June account that I did not make.

How can I get a refund for $106.61, $63.96, $14.92 ?

I would prefer to speak to someone.

Thank You

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows

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  1. Katerina-N 3,370 Reputation points Microsoft External Staff Moderator
    2025-08-01T22:29:17.4633333+00:00

    Hello Lynn Kwap**,**

    Welcome to Microsoft Q&A!

    Thank you for your post. I understand that you are having issue with payment process. I truly understand how you feel.

    Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

    To contact Microsoft Support:

    1. Visit this site: Contact – Microsoft Support
    2. Type Contact in the search box.
    3. Now, click on Get Help and select Contact Support or enter below to contact support.
    4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
    5. On the Category tab, choose Manage my subscription.
    6. Go to Confirm.
    7. You can now choose the Chat with a support agent option in your web browser.

    The following images indicate in detail the steps to contact them:

    Image

    Image

    Image

    Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    To refund and check for refund eligible you can refer to this website, follow the steps instruction:

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    I hope this helps in your situation. Feel free to let me know if you have another update.

    Sincerely,

    Katerina- MSFT | Microsoft Q&A Support Specialist

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  2. Katerina-N 3,370 Reputation points Microsoft External Staff Moderator
    2025-08-02T23:05:21.1333333+00:00

    Hello Lynn Kwap,

    Thank you for your post.

    I haven't received any further update from you yet. If there is anything more that I could do for you or if anything is unclear that I can assist you with. Please do not hesitate to let me know.

    Best Regards,

    Katerina- MSFT | Microsoft Q&A Support Specialist

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  3. Kyle Richards 0 Reputation points
    2025-12-04T20:32:19.45+00:00

    I just had someone hack my account from a device shown on my account that isn't mine. This person or group charged me 9 times in the last 2 days totaling $414.67 of 'Gifted' games and subscriptions. I've been trying to get ANY form of ACTUAL support fro Microsoft and literally have gotten nowhere in 90 minutes. What kind of a corporation can't let you get your money back from CLEARLY FRAUDULENT charges?

    The only option is to file a claim with credit card company. I suggest you all delete all payment information from Microsoft, delete your accounts, and NEVER use Microsoft for ANYTHING ever again.