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Some albums missing while restoring/syncing photos from OneDrive to the new phone

utopia snow 0 Reputation points
2025-07-30T06:39:10.8066667+00:00

Hi experts out there

Enquiry: Logging in OneDrive in the new Samsung phone, OneDrive will automatically sync the photos & videos in OneDrive to my phone gallery right?

1st issue: photos & videos from OneDrive doesn't not sync properly to my new phone. Think some albums are missing in the phone gallery album tab. Not sure how many albums are missing. Did noticed at least one missing album. Kindly assist.

2nd issue: Can Microsoft improvise to have albums in the photo gallery to appear as albums in OneDrive too? This has created a lot of inconvenience to us users who needs to search for photos in the One Drive which isn't sorted according to albums just as it it on the phone.

Microsoft 365 and Office | OneDrive | Other | Android
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  1. Carlo Luna 5,740 Reputation points Independent Advisor
    2025-07-30T15:39:13.7+00:00

    Hi Utopia,

    Welcome to the Microsoft community.

    We understand that you are experiencing an issue syncing your files from your Onedrive to your new Samsung devices, and we'll do our best to help you.

    Let’s go through a few steps to help you resolve the issue:

    Option 1: Check OneDrive Web

    Visit Onedrive.live.com then go to photos > albums to confirm if the albums exist. If they’re missing here, they may not have synced or were deleted.

    Option 2: Check the RecycleBin

    On the OneDrive Web, scroll down and click the recycle bin and try to look for the missing photos or albums, if its there try to restore it.

    Option 3: Search for Photos

    Use the search bar in OneDrive to locate specific images. Sometimes photos are present but not grouped into albums.

    Option 4: Check Gallery App Integration

    Open your phone's gallery app then go to settings > cloud sync or Linked Accounts. Ensure that your OneDrive accounts is properly Linked.

    Option 5: Clear Cache or Reinstall App

    Go to your phone’s Settings > Apps > OneDrive > Storage, then tap Clear Cache. Reinstall the app if needed.

    Please let us know if these steps help resolve the issue, or if you need further assistance. We're here to help!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Regards,
    Carlo | Microsoft Community Support

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