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Autosave Option Greyed Out in Office 365 on MacBook Air M4

Shalinder Verma 20 Reputation points
2025-07-28T14:11:28.54+00:00

After installing Office 365 apps (Word, Excel, and PowerPoint) on a new MacBook Air M4, the Autosave option is greyed out for all files opened or saved to OneDrive. Due to this I am not able to use Copilot on my files.

Is there a specific configuration or setting that needs to be adjusted to enable this feature?

Microsoft 365 and Office | OneDrive | For home | MacOS
Answer accepted by question author
  1. JANSHER LIWAG 8,840 Reputation points Independent Advisor
    2025-07-28T16:13:24.9933333+00:00

    Hi Shalinder,

    Thank you for reaching out Microsoft Community and sharing your concerns with us. We apologize you are experiencing this kind of concern using your OneDrive. Please follow this steps to help us fix your OneDrive app on your MAC.

    CHECK YOUR ONEDRIVE WEB ONLINE.

    Step 1: Open Safari or Any web browser.

    Step 2: Go to https://onedrive.live.com/login.

    Step 3: Enter your Microsoft account email.

    Step 4: If prompted, complete multi-factor authentication (e.g., code sent to your phone or email).

    Step 5: Once logged open any files and check.

    If OneDrive Web working with autosave follow next step below.

    CHECK ONEDRIVE APP SETUP ON YOUR MAC.

    Step 1: open your OneDrive.

    Step 2: check / ensure you are signed in using your Microsoft Account.

    Step 3: Try open a file and edit check if autosave becomes available.

    if Already activated proceed next step below.

    If OneDrive app logged in correctly and syncing follow next step below.

    VERIFY MICROSOFT OFFICE 365 ACTIVATION

    Step 1: Open any Office app (e.g., Word, Excel, or PowerPoint).

    Step 2: In the top menu bar, click Word (or Excel/PowerPoint) > About Word.

    Step 3: Then go to Word > Preferences > Accounts.

    In the Account window:

    Step 4: Look for the message: "Product Activated".

    Step 5: You should see your Microsoft 365 subscription details.

    If it says "Unlicensed Product" or "View Only", it means Office is not activated.

    if Already activated proceed next step below.

    CHECK MAC OS PERMISSION FOR OFFICE APPS:

    Step 1: Open System Settings

    Step 2: Click the Apple menu in the top-left corner.

    Step 3: Select System Settings (or System Preferences in older macOS versions).

    Step 4: Go to Privacy & Security > In the sidebar, scroll down and click Privacy & Security.

    Step 3: Access Files and Folders

    Scroll down and select Files and Folders.

    Look for Microsoft Word, Excel, and PowerPoint in the list.

    Step 4: Enable Folder Access

    Make sure the toggle is enabled for the following

    A. OneDrive

    B. Documents Folder

    C. Desktop Folder (if needed)

    If there’s anything more you’d like to share or if you have additional questions, please don’t hesitate to reach out. We’re here to listen and help.

    Warm regards,

    Jansher Liwag

    Microsoft Community

    1 person found this answer helpful.

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