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Home Xbox / Game Pass Ultimate Issue – Can’t Play Online

L X 50 Reputation points
2025-07-25T02:29:36.88+00:00

🆘 Home Xbox / Game Pass Ultimate Issue – Can’t Play Online

Hi everyone, I’m having a problem with the Home Xbox feature and my Game Pass Ultimate subscription.

🔍 What I tried to do and what happened:

I set my Game Pass Ultimate account as my Home Xbox on my console (Xbox Series S), then signed out and switched to my main personal account to play.

On my main account, I can see that Game Pass is active (I can download games, and they show up as playable). But when I try to play online multiplayer, it says I don’t have permission — even though Game Pass Ultimate includes Xbox Live Gold.

🛠 What I’ve already tried:

Removed and re-added both accounts.

Restarted the console several times.

Checked internet connection (everything is fine).

Made sure the Game Pass Ultimate account is still set as Home Xbox.

Tried a soft reset (keeping games & apps).

Made sure subscription is active (checked on Xbox.com – it is).

🔎 What I found in my research:

I saw some users say that turning off and on the recurring billing might help, but I haven’t tried that yet. Couldn’t find a confirmed fix for this exact issue.

❓Any help or ideas would be appreciated!

Has anyone experienced something similar?

Thanks in advance 🙏

Windows for home | Other | Gaming
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  1. Parth Parulekar 10 Reputation points Microsoft Employee
    2025-07-29T16:49:39.19+00:00

    Hi there, the fix for this issue would be to retrigger the subscription so our system has a new notification telling it you have Multiplayer permission.

    Recurring Billing Fix
    A user-side fix that has worked for several users would be cancelling recurring billing, and then turning it back on after a few minutes. This should send a new notification out to our system that you have Gold (which should "fix" your account and Home Console). After this fix, turning off/on the console may be needed to.

    Billing Team Support/Xbox Support

    Alternatively, you may contact the billing team regarding this issue, stating you have an active subscription but aren't receiving the benefit. They should be able to cancel your subscription and restore it, which should also effectively "fix" your account and Home Console.

    2 people found this answer helpful.
  2. Simon Edwards 0 Reputation points
    2025-07-26T21:10:31.5033333+00:00

    I have the same issue, however we have found that online games work at midnight. There are no restrictions on the accounts its almost like the system is set to a different time zone.

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