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QR code in Forms not working

Sandra Leess 0 Reputation points
2025-07-22T17:15:23.83+00:00

I created a survey in Forms to evaluate an orientation session. I provided the QR code from the Forms screen to attendees but some respondents found the QR code did not work. In some cases they were taken to a screen to log in or create a Microsoft account or to a screen to purchase Office.

I had tested the QR code myself and found it took me directly to the survey.

How can I ensure the QR code will work for everyone taking the survey?

Microsoft 365 and Office | Microsoft Forms | Other
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  1. IGYQ 16,720 Reputation points Independent Advisor
    2025-07-22T18:06:57.1433333+00:00

    Hi! Can you validate if everyone is having the same trouble, or there are few people that can access the QR code and selected few requires log-in?

    If all of them having issues, please proceed with the troubleshooting below.

    You need to change the permissions to ensure anyone with the QR code can respond.

    • Open your form in Microsoft Forms.
    • Click the "Collect Responses" button (top-right).
    • Under "Send and collect responses", make sure to select:
      • Anyone can respond
    • After selecting "Anyone can respond", copy the new link or QR code.

    You can test it if your another device with another account.

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