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Final assessment won’t process in “Flipped Instructions with PowerPoint Recorder” course on Microsoft Learn

Anonymous
2025-07-10T20:22:44+00:00

Hello!

I’m currently completing the Microsoft Educator Academy learning path on Microsoft Learn, and I’ve successfully completed all the modules. However, the final quiz for the course “Flipped Instructions with PowerPoint Recorder” gets stuck processing and never submits.

Here’s what I’ve tried so far:

  • Cleared browser cache and cookies
  • Switched browsers (Edge, Chrome, Firefox)
  • Tried different devices and internet connections
  • Used both personal and organizational (school) Microsoft accounts

Unfortunately, none of these steps have solved the issue. This is the last badge I need to complete the learning path, and I’d really appreciate support to resolve it or help completing the certification.

Thank you in advance for your assistance!

Microsoft 365 and Office | PowerPoint | For education | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-14T21:50:51+00:00

    Hi Thalita,
    I hope you're doing well.

    I just wanted to kindly follow up to see if there have been any updates or progress regarding the issue we discussed earlier. If there's anything you need from us to help move things forward, please don’t hesitate to let me know. I’m here to support you.

    Warm regards,
    Alexis-NG
    Microsoft Community Support Specialist

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  2. Anonymous
    2025-07-10T21:35:27+00:00

    Hi Thalita,  

    Good day! Thank you for posting to Microsoft Community.  

    I do understand your query here but, as your query is related to Microsoft exam and since Microsoft has specific support channel resource for certain different support scope and attributes, we belong to Microsoft Forum Community mainly focused on Microsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of certificate and exam related scenarios. For your query, we have a dedicated team with special expertise in Training, exam and certificate related queries, so would you mind connecting and place your query on our dedicated support team via ticketing. We believe they will give you accurate and efficient solution for your concern. 

    Let me provide to you a step-by-step instruction how to do it: 

    • Click into https://aka.ms/credentialssupport
    • Sign-in account
    • Click continue 
    • Fill in all the information required, and press Save 
    • Click into https://aka.ms/credentialssupport)again. At this step the page will auto-fill Product Family (learning) and service (Microsoft Credential) for you.  
      Please fill the remaining required information and submit ticket. 

    Should you have any questions related to this process, please don't hesitate to reach out to me. 

    Sincerely,
    Alexis-NG - Microsoft Community Support Specialist

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