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Missing "View Online" and "Copy Link" Options in OneDrive Context Menu on New Windows 11 Pro PC

Anonymous
2025-05-10T11:09:05+00:00

Hi everyone,

I'm encountering an issue with OneDrive on a newly set up Windows 11 Pro PC. Specifically, the right-click context menu in File Explorer is missing the "View Online" and "Copy Link" options. However, options like "Keep on this device", "Free up space", and "Share" are still available.

I'd like to resolve this issue without having to unlink and resync OneDrive, as the user has already synced a very large folder from a SharePoint site. Re-syncing it would be time-consuming and disruptive, so avoiding that would be ideal.

Additional context:

  • This is a new custom-built PC provided by our supplier.
  • Windows 11 Pro came pre-installed, and OneDrive was already present.
  • During setup, I joined the device to our Entra (Azure AD) tenant using the user’s work account.
  • There are no known group policy restrictions affecting OneDrive.

Your help on this would be greatly appreciated!

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2025-05-29T10:45:06+00:00

    I've noticed as well recently that the option to right click and get OneDrive link as disappeared from explorer from sync'd drives also Business account. Can still get link from teams but annoying when create a number of files, then send to another team to action, so much easier to include the link in the email with the details

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  2. Anonymous
    2025-05-11T04:04:45+00:00

    Hi Customer,

    Thank you for reaching out. 

    Could you please confirm whether the affected account is an Office 365 business account or a personal OneDrive account (onedrive.live.com).

    • If this is an Office 365 business account, we recommend collecting logs before escalating the issue:
      1. Collect OneDrive logs
        • Open OneDrive and press Shift + F9 to generate logs.
        • Navigate to `C:\Users

    [YourUser]\AppData\Local\Microsoft\OneDrive\logs` and save the latest log files.

    1. Collect HAR logs (for capturing browser-related issues)
      • Open Microsoft Edge or Google Chrome and press F12 to open Developer Tools.
      • Select the Network tab and start capturing logs while replicating the issue.
      • Export and save the log files.
      • For reference: How to collect a network trace | Microsoft Learn

    Once these logs are collected, the Global Administrator (GA) should raise a support ticket via the Microsoft 365 Admin Center, where a live agent can review the logs and check backend configurations. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. Please note that if you’re an end-user, please coordinate with your Office 365 Global Administrator to handle this step. 

    I really hope that the information I gave above was helpful to you. Please feel free to reply below if you have any update or further concern. 

    Best regards,  

    Doris V - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2025-05-11T06:32:44+00:00

    Hi Doris,

    Thanks for your reply.

    I am indeed using 365 Business Account; we have the 365 E3 plan.

    I have tried Shift+F9, but nothing happens, I can find the log folder, but no file got generated after the Shift+F9 combination

    Thanks

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