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Loop app will not open, loads loop in an Edge window

Anonymous
2025-04-09T15:18:34+00:00

Starting this morning, when I click on the loop app, instead of opening it opens an Edge window and loads the Loop web app.

Microsoft 365 and Office | Loop | Other
Microsoft 365 and Office | Loop | Other
A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Siva Shankar 10,810 Reputation points
    2025-04-09T16:51:31+00:00

    Hello ,

    I’m here to help you in resolving your issue

    The Loop app may have been installed as a PWA via Edge. Here's how to check and fix it:

    1. Open Microsoft Edge.
    2. Click the three dots (ellipsis) in the upper-right corner > Apps > Manage apps.
    3. Check if the Loop app is listed there. If it is, try uninstalling it:

    Right-click on the Loop app > Uninstall.

    After uninstalling, reopen the Loop desktop app and see if it opens correctly.

    Reinstall Loop App:

    1. Open Microsoft Store.
    2. Search for Microsoft Loop and install it again.

    Once installed, try launching the Loop app directly from the Start menu or search bar to see if it opens correctly as a native app.

    After trying above steps, please reach out to me if you have any doubts or issues

    3 people found this answer helpful.
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  2. Anonymous
    2025-04-09T18:37:33+00:00

    Trying to uninstall the app from Edge took me to Windows settings and uninstalled the desktop app. I reinstalled the Loop desktop app from the Microsoft store and the problem has gone away.

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  3. Siva Shankar 10,810 Reputation points
    2025-04-09T19:28:21+00:00

    I'm glad that issue got resolved!

    Help others by sharing your experience! Click “Yes” if this solution worked for you or “No” if it didn’t.

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