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How can I get the # of mentions to show on each page?

Anonymous
2025-04-17T17:11:51+00:00

A few of my other colleagues and I use Loop for project tracking and when they are tasked/mentioned in an action item, their Loop page will show a number of times they were mentioned. However, my Loop does not show any of the # of mentions when someone mentions me. I'm unsure if I have a fluke or if I need to turn something on.

Microsoft 365 and Office | Loop | Other
Microsoft 365 and Office | Loop | Other
A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2025-04-17T20:47:02+00:00

    Hello Mimisn,

    Welcome to the Microsoft Support Community!

    We apologize for any issues you are experiencing with Loop does not show any of the # of mentions when someone mentions you. We will help you solve this problem.

    To fix this issue, follow these steps:

    Check Notifications Settings:

    Ensure that you have enabled notifications for Loop in their device settings. This is crucial for receiving alerts when mentioned in a Loop document.

    Adjust Outlook Notifications:

    Go to Outlook Preferences > Notifications > Loop and uncheck the option for notifications when mentioned. Restart Outlook and check the option again. This can help resolve issues with missing notifications

    Clear app cache: if you are using Loop app

    By design, using the @mention on the SharePoint Online sites does not show whether users have permissions and what permissions they have.

    83877-5.png

    In my test, when I share documents with user, the message "Grant Access-Share and notify" will appear.

    The specific operation is shown in the screenshots below:

    83878-6.png

    83879-7.png

    If this is the situation, it means that the user has permissions to this document.

    Thank you for contacting a Microsoft Community Support specialist.

    Best regards,

    Shelby_7891 | Microsoft Community Support Specialist

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  2. Anonymous
    2025-04-18T18:19:28+00:00

    Hi Shelby!

    The issue does not lie within outlook or notifications.

    To elaborate on my issue, I'm not able to see the mentions on each page to the right on the sidebar. Kindly see screen shot below. One screenshot is mine and the others is my colleagues. For each time he is mentioned (ex. on immediate actions showing 2), he gets the # that shows up. However, for me, no matter how many times I'm mentioned, it does not show up on the sidebar.

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  3. Anonymous
    2025-04-24T20:48:37+00:00

    Hi Shelby!

    The issue does not lie within outlook or notifications.

    To elaborate on my issue, I'm not able to see the mentions on each page to the right on the sidebar. Kindly see screen shot below. One screenshot is mine and the others is my colleagues. For each time he is mentioned (ex. on immediate actions showing 2), he gets the # that shows up. However, for me, no matter how many times I'm mentioned, it does not show up on the sidebar.

    Image

    Image

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